Frequently Asked Questions
Everything you need to know about your Dansko shopping experience.
How do I determine my correct size in Dansko shoes?
Dansko shoes are designed according to European whole sizes. To find your perfect fit, please refer to our Size Conversion Chart. Most of our clogs are designed to fit loosely with about a pinky-finger's width of space between your heel and the back of the shoe.
What is your return policy for online orders?
We offer a 30-day return policy for all unworn merchandise in its original packaging. Simply use our online portal to generate a prepaid shipping label. Please note that a small restocking fee may apply to certain clearance items.
How long will it take for my order to arrive?
Standard shipping typically takes 3 to 7 business days within the continental United States. We also offer expedited 2-day and overnight shipping options at checkout for those who need their footwear sooner.
Are Dansko shoes slip-resistant?
Many of our professional collections are specifically designed with slip-resistant outsoles that meet or exceed ASTM standards. Check the individual product descriptions for the 'Slip-Resistant' badge to ensure they meet your workplace requirements.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. For your convenience, we also support digital wallets like PayPal, Apple Pay, and interest-free installment plans through Afterpay.
How should I clean and maintain my leather clogs?
Maintenance depends on the leather type. For Box leather, simply wipe with a damp soapy cloth. For Oiled leather, use a damp cloth followed by a leather restorer or beeswax. Avoid extreme heat or direct sunlight when drying your shoes.